Effective Date: 9 December 2023
Kidspasal.com - The leading baby shopping portal in Nepal. Kidspasal.com provides the best and most affordable baby products in Nepal.
Exchange Period
Customers are allowed to exchange items within one week (7 days) from the date of purchase. After this period, unfortunately, we cannot offer you an exchange.
Eligibility for Exchange
To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
Exchange Process
Contact Kidspasal:
To initiate the exchange process, please contact our customer support team at info@kidspasal.com within the specified return period.
Provide Details:
Include your order number, the reason for the exchange, and any relevant information about the item you wish to exchange.
Wait for Instructions:
Our customer support team will provide you with instructions on how to return the item. Please wait for these instructions before proceeding.
Ship the Item:
Once you receive instructions, securely package the item and ship it to the address provided by our customer support team. The cost of shipping for the return will be borne by the customer. You can also visit our physical store located at Baneshwor, Kathmandu.
Verification and Exchange:
Once we receive the returned item and verify its eligibility, we will process the exchange. You will be notified of the status of your exchange request.
Non-Returnable Items
Certain items are not eligible for exchange. These include:
Perishables
Sanitary Products
Personalized or customized items
No Return/Cashback Policy
Kidspasal operates with a strict no-return/cashback policy. We only offer exchanges within the specified return period.
Contact Us
If you have any questions or concerns about our Return Policy, please contact us at info@kidspasal.com.
Thank you for choosing Kidspasal. We appreciate your understanding of our Return Policy.
Updated: December 9 2023
The Kidspasal Nepal Team
Sanav Enterprises
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